Privacy Policy

Hybrid House (“we”, “us”, “our”, “Hybrid House”) is committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable privacy laws.

This Privacy Policy explains how we collect, use, disclose, store, secure, share, and otherwise handle your personal information when you:

• Visit our website
• Submit a lead form, trial request, membership enquiry, or booking
• Interact with our services, social media campaigns, or digital advertising
• Communicate with us or access our facilities

By providing your personal information to us, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Contact information: name, email address, phone number, address
• Demographic information: age, gender (optional)
• Marketing preferences: how you want to be contacted
• Transaction data: purchases, membership records
• Engagement data: form responses, trial registrations

We may also collect information automatically, such as:

• IP address, browser type, device type
• Usage data (page views, interactions)
• Cookies, pixels, and tracking technologies

2. How We Use Your Information

We use your personal information to:

• Provide the services, offers, trials, memberships, or training experiences you request
• Communicate about bookings, updates, and support
• Send promotional messages (where you have consented or where permitted by law)
• Personalise your experience with Hybrid House
• Analyse and improve our website, programs, and customer service
• Comply with legal and regulatory obligations

We do not sell your personal information to third parties for direct marketing.

3. Disclosure and Sharing

We may share your personal information with trusted third parties where required to operate our services (e.g. booking/CRM tools, email/SMS services, analytics/advertising platforms), comply with legal obligations, or protect our rights and safety.

We require service providers to handle personal information in line with applicable privacy and security standards.

4. Cookies and Tracking

We may use cookies, pixels, and similar technologies to understand site usage and improve your experience. You can manage cookie settings in your browser. Disabling cookies may impact site functionality.

5. Security and Storage

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. However, no system can be guaranteed to be 100% secure.

6. Retention

We retain personal information only as long as necessary for the purposes described in this policy, or to comply with legal obligations.

7. Your Rights

You may request access, correction, or deletion of your personal information, or opt out of marketing communications at any time by contacting us.

8. Children’s Privacy

Our services are not directed to children under 16, and we do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated date.

10. Contact Us

If you have questions about this policy or your data, contact:

Hybrid House
Victoria Park, WA
Email: hellohybridhouse@gmail.com
Phone: 0468031356